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Empower teams with secure, efficient employer self-service and workflow tools.
Raised by employers through the portal when they need support, clarification, or action from the pensions team.
The Employers Team Manager reviews incoming tickets, assigns them to pensions team members, and oversees resolution.
Managers track ticket completion rates, response times, and team workload to optimize team performance.
Separate technical support form for clients to report software bugs or platform issues to Medialogix support.
Enable secure, efficient employer self-service and workflow oversight for pension teams.
Explore secure, purpose-built tools for efficient employer management and streamlined workflows.
Let employers update contacts and addresses directly, reducing manual admin for your team.
Role-based access, audit trails, and data protection ensure compliance and accountability.
Track requests, assign tickets, and manage employer communications in one place.
Centralize employer profiles, contacts, and addresses for accurate, up-to-date records.
Client feedback
“We’ve halved our support costs from the old system and now have more control over the software because we understand it much better and we are able to make changes…. A couple of years ago we had to call up a third party and get them to fix it, but we’re now in full control of the system. More users are using the system, and more pictures are being published per month.”
– Andrew Watkins, Technical Architect, Financial Times
Tickets are raised by employers through the portal when they need support, clarification, or action from the pensions team as part of operational workflows.
The Employers Team Manager views incoming employer tickets, allocates them to pensions team members, and uses analytics to track response activity and team workload.
Clients report technical software support or platform bugs separately using the dedicated "Report an Issue" form directly to the PensionLink software support team.
Employer tickets handle operational communication between employers and the pensions team. Software issue forms handle technical platform bugs with Medialogix support.
See how self-service transforms employer data updates. Cut manual admin, boost accuracy, and free up your team’s time.